Who we are

Our website address is: https://vapertunity.com.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Who we are

Our website address is: https://vapertunity.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

 

Introduction to Privacy Policy

The aim of Our Privacy Policy is to clearly outline to You:

what data We/Us/Our (Florere Capital Limited t/a Vapertunity) will collect at different times when You use Our service;
how We may use that data;
how long We may store that data;
how You/Your (the human user of the website or service) may opt-out of Us using or storing that data;
and where We may send that data (outside of Vapertunity) for Us to operate Our service (both critical use and optional use).

Inside this Privacy Policy We also identify which information is optional to provide to use Our service (for example: some marketing related activities), and which information is critical (for example: data We need to fulfil an order via Our suppliers).

We use industry standard efforts to safeguard the confidentiality of Your personal identifiable information, such as firewalls and Secure Socket Layers where appropriate.

We have separated the remainder of the Policy into the following sections:

The data We collect for Our core (critical) service
The data We share with 3rd parties
How We may use Your data for marketing purposes and additional data We may request permission for
Information about storing Your information
Your rights over Your data
Future changes to Our privacy policy

The data We collect for Our core (critical) service

Vapertunity is an online shopping website that requires certain information from You in order to run its service. The following information in the table below is deemed as critical to Our business, depending on how much You interact with Us (for example: We need more information from You if You purchase from Us, compared to if You simply sign up for an account). For avoidance of doubt, this information does not include instances where Vapertunity may need to use Your data to comply with legal and/or regulatory purposes.

Information We Use

How & Why We may use the data provided

When does this become critical?

Email

Create a username and log in

To contact You if there is an issue with Your order and update You with delivery information.

Customer service may use this to verify Your identity and assist You

Fraud detection and prevention against You or Vapertunity

Account verification purposes

When You sign up to the service.

Your Full Name

 

Deliver Your order by sending this information to Our merchants to fulfil

Customer service may use this to verify Your identity and assist You

To contact You if there is an issue with Your order and update You with delivery information.

Fraud detection and prevention against You or Us.

When You make a purchase, We will ask for a Delivery Name and a Billing Name.

Delivery address

(including postcode)

 

Phone number

Deliver Your order by sending this information to Our merchants/sellers to fulfil

Verify Your identity

To contact You if there is an issue with Your order or a product recall.

Contact You about Your order delivery status

Fraud detection and prevention against You or Vapertunity

When You make a purchase, We will need this information to deliver an item and fulfil post-order actions.

Product purchase details and history

Deliver Your order by sending this information to Our merchants to fulfil

For Our customer service team to verify Your identity and assist You with Your orders.

Train Our customer service team

For accounts and regulation reasons.

When You make a purchase, We will need to record this data for future actions relating to customer service and accountancy.

Credit card information

 

We do not keep a record of Your credit card information, We use a secure 3rd-party service (Stripe) to process Your payment for Your order on Our service.

Your payment information is tokenised by this 3rd party service which allows Us to issue You a refund should We need to and allow You check out faster if You are logged in to Vapertunity.

When You make an order, so we can take payment and make actions in the future (for example: refunds).

Anonymous Aggregate data

To create internal reports, test Our IT systems, research, data analysis, improving Our site, building & developing Our Website or developing new products or services.

We only use and share this information with third parties when it is anonymous i.e. without identifying information

We use anonymous aggregated data at all times on Our service.

 

The data We share with 3rd parties

We do not sell or intend to share any of Your personal details to third parties, excluding instances and purposes listed in this section.

We share some data with the following third parties in order for Us to carry out business, deliver a great customer service experience to You and improve Our business. As the service evolves We may add services to this list.

3rd Party

URL

Why we use this service

Google Analytics

https://analytics.google.com/ We use Google Analytics to track anonymous data about Our website and service usage. Google collects data via a cookie on Our website.

Zendesk

www.zendesk.co.uk

 

When You leave a customer support request on Vapertunity, the data provided is managed and shared with ZenDesk

Stripe

https://stripe.com/

 

Stripe is a payment processor who stores and manages Our online transactions. We will send them all information relating to payment and order details You provide.

Instapage

www.instapage.com/‎

 

Sometimes we build landing pages on Instapage to help deliver messages to Our customers quicker. Sometimes we will collect information on this page, the information You provide will be shared with Instapage.

Facebook

Instagram

Twitter

https://facebook.com

https://instagram.com

https://twitter.com

 

We use Our social channels to feed organic information about Vapertunity and also, where permission is granted (see section 3) for multiple format targeting and re-targeting campaigns. Facebook targets its own users, we also send cookie data for the remarketing and basket abandonment where permission is granted.

Bing

Google Shopping

https://bing.com These services promote Our products and We help them understand which of these products have been purchased.

 

We may provide further data to third parties not listed above, but before We do so We ensure that all data is anonymous meaning it cannot be identified as You.

There are three reasons where we may share Your data with 3rd parties that we have not listed here:

Professional Advisers and Investors: We may also share Your data with professional advisers such as Our lawyers and insurers to manage risks and legal claims, and/or as part of Our relationship and obligations to Our investor organisations. This is in Our legitimate interests.

Group: It is possible we could sell Our business to a third party or re-organise Our business or become insolvent. In that scenario, Our database of customers is one of the biggest parts of that business and so we would need to share it with the third-party buyer and their advisers. This is in the legitimate interests of selling Our business.

Law Enforcement/Legal Compliance: We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement requests from within or outside Your country of residence. This may include disclosing Your personal information to government or law enforcement agencies, or private parties, when we have a good faith belief that disclosure is required by law or when we, in Our discretion, believe that disclosure is necessary to protect Our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, fraud reduction or legal process served on Us. In such cases, we may raise or waive any legal objection or right available to Us. These uses of Your data are in Our legitimate interests of protecting Our business security. We may also use Your data and share it with the recipients listed in this Privacy Policy for the purpose of complying with Our legal obligations.

How We may use Your data for marketing purposes and additional data We may request permission for.

Part of the role of the Vapertunity team is to market Our products and services to enable more people to purchase items listed on Our website. To do so We use a number of different 3rd parties to help Us with these initiatives. Those 3rd parties are listed in Section 2, and unless stated otherwise anonymised information about Your interactions with Vapertunity is sent to these services. We see these anonymised transfers of data as critical to the running and future success of Our business and You cannot opt-out of them if You use Vapertunity.

In addition to the anonymised data we send to 3rd parties, We may ask permission from You to use extended data to help give You a better service. A better service may include (but is not limited to)

the ability for Us to personalise Our email communication to You based on identifiable information (e.g. name, DOB);
the ability for Us to place advertisements (including product listings) on 3rd party websites based on Your browsing or purchasing history with Us;
whilst browsing Vapertunity.com, having Us push relevant deals and information to You based on Your specific interactions with the website.

For this We will ask You to opt-in to Our marketing initiatives; You will automatically be opted-out of these services when You join Vapertunity. If at any stage You would like to opt in or out You can do so in Your account settings.

The additional data We will request permission to use to send to 3rd parties is as follows:

Data provided by You

Use

Email address

To identify You on 3rd party services and internally.

Name

To improve user experience with email and advertising personalisation and re-targeting.

Date of birth

Allows Us to offer You exclusive discounts in celebration of Your birthday.

Helps Us identify product deals more relevant to You based on purchases of other people in Your age demographic.

Gender

Helps Us identify product deals more relevant to You, and improve service based on learnings of others similar to You.

 

Other data we use

Use

Purchase data

Helps Us identify product deals more relevant to You.

Email engagement data

For engagement analysis and optimisation.

 

Information about keeping Your information

We keep Your information for as long as it is seen necessary to uphold Our obligations to: deliver Your order, meet government regulations (for example: relating to accountancy) improve Our service to You, prevent fraud and for law enforcement purposes.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce Our terms and conditions, We may also keep hold of some of Your information as required, even after You have closed Your account, or it is no longer needed to provide the services to You.

To give You a better understanding, we usually keep financial records (including information about orders & transactions) for 7 years. We will keep top-level information (for example relating to the total quantity of sales transacted in a year) for as long as We as a business deem it useful.

Your Rights over Your data

You have the following rights when it comes to Your personal information

The right to be informed about how We use and store Your information
The right to access the personal information We store about You
The right to request the correction of inaccurate information, such as through the My Account section on Our Website
The right to opt-out of non-critical marketing activities on Vapertunity
The right to complain to Your data protection regulator

If You want to exercise Your rights, or have any questions or concerns please contact Us at contact@Vapertunity.com or visit Our data privacy page.

Right to be forgotten

Users also have the legal right to request deletion of any personally identifiable information. We will adhere to this request where the deletion of information does not impact Our commitment to uphold any financial or legal requirements We must undertake to operate.

Requests must be responded to within 30 days, however requests which are overly complicated may take longer to process. To make any of the above requests, please contact Our dedicated customer support team at Customer Support

No Fee Usually Required

We do not anticipate that You will have to pay a fee to access Your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with Your request in these circumstances.

We may need further data from You

We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access Your personal data (or to exercise any of Your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Change to Our privacy policy

We will make changes to Our Privacy Policy from time to time. You will be notified about these changes when they occur, and we will let You know a summary of the key changes. We do suggest however You always take time to read any changes before continuing to use Our service.